Welcoming your volunteers

Make your new volunteer welcome and to help them settle into their positions:

Make sure that each new volunteer has a club contact, somebody they can ask if they are in doubt about anything to do with their new role - ideally somebody who has done the job before
Check that they understand exactly what they are meant to do
Introduce them to the people with whom they will be working and to the person overseeing their work
Provide a list of names, addresses and telephone numbers of key contacts, within and outside the club
Provide details of meetings or events that they will need to attend
Provide details of key dates for example; the closing date for league affiliations, the first game of the season, etc
Make sure they know where to find the things they need to do the job (and how to work them) e.g. line marking equipment, first aid kit, computer, paperwork, stationery
Do they have all the skills needed to do the job? Could someone within the club help by showing them the ropes? Or maybe they could attend a Sport England workshop and learn from people from other clubs
Provide details of expenses that may be claimed and how to claim them. Issue them with an expense form
If appropriate to the job, provide information on club financial procedures, confidentiality and other operating policies such as child welfare protection practices
Tell them how they are getting on - provide some feedback on progress. People like to know how they are succeeding and to learn positively from any mistakes they have been making
Committee chairpersons should take time to get to know new volunteers and committee members, briefing them about committee procedures, terms of reference and responsibilities
At the end of a satisfactory three months why not ask them if they would like a business card - this is especially appropriate for a Volunteer Coordinator

Welcoming your volunteers

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